Q: The withdrawal from TDEx shows that my transaction completed, but I haven't received my funds yet. Why?
A: There are three steps for transferring blockchain assets, i.e., posting a transaction to blockchain, blockchain confirmations, crediting funds to your destination address.
The first step as posting a transaction to blockchain:
We will process your withdrawal within one working day (please allow a delay in nonworking days) and post a transaction to blockchain. If the blockchain showed that the transaction has not yet been confirmed, please be patient and wait for the confirmation process to complete.
The second step as blockchain confirmations:
Once a transaction is on the blockchain, it will still take a variable amount of time to confirm and post to the destination exchange. Different blockchains require different amounts of 'confirmations' before a transaction is verified. Sometimes blockchain congestion causes delays in processing your transaction.
The third step as crediting funds to your destination address:
If the blockchain showed that the transaction is already confirmed, which means that we have transferred coins successfully and cannot do anything to help you. If you still had issues, please negotiate with the owner of the destination address.
Q: How do I follow the transaction status?
A: Please go to the following blockchain explorers, and copy and paste the deposit address to look up. (The following websites are for reference only)