Network congestion can cause failure in receiving the SMS code. Please do not try to receive new SMS codes frequently for these messages will be mistaken as spam messages and blocked by carriers. Please wait after 10 minutes to try getting the SMS code again.
Besides, you can check as the following steps:
- Make sure that your mobile phone has a good signal, otherwise, please move to a better spot
- Close anti-virus software and/or firewall apps on your mobile phone
- Restart your mobile phone
If you still cannot receive SMS code, please submit a request with your phone number, type of phone, operation system (IOS or Android), and your location. We will respond to you as soon as possible.